What our Customers say...

Water Damage Testimonials

Have had the pleasure of working with Shannon, Project Manager, for our home (in Waipahu, HI) restoration from water damage to our carpet and setting up drywall repair after plumbers had cut holes to bypass problem plumbing. She is very attentive, responsive and to the point when I ask questions. She made what was a stressful time into a pleasant work experience. It was a pleasure working with her! MAHALO! - Dave

Water damage to your home can be a devastating experience. Every member of this crew, from remediation to flooring installation was cordial, professional and inspired confidence. Shannon kept me informed every step of the way so that I was never left wondering. I recommend them all highly.

Excellent hard workers very good very satisfying job. Thank you so much SERVPRO for sending your best personnel. Frank, Michael and Jien(Subcontractor) are very professional. Again, thank you so much!!!

Michael, I’d like to take this opportunity and show my appreciation towards Frank and his team for the reconstruction project on my Home located at 87-1958 Pakeke Street, APT R, in Waianae. Additional praise should also go to Shelby, who was very helpful, communicative, and down to earth during the process. Frank went above and beyond to ensure my family was happy with the reconstruction. When my wife and I did not like any of the floor options which was originally set forth by viloor flooring, he went to Home Depot and chose the exact flooring which was requested.  Furthermore, without hesitation, when we returned to the home and were not completely satisfied with a portion of the ceiling he immediately scheduled for it to be corrected and it was completed the same day the deficiency was noted. I am unsure if you normally pass words of positive feedback, but Frank and his team are certainly deserve it. Thank you for helping my family get back to a sense of normalcy. Please feel free to contact me with any additional questions or concerns.

Respectfully, Robert A

Hi Michael,

Frank Vasquez and his team Chad & X, just finishes renovating my condominium at Plaza at Century Court unit 1505.I wanted to comment on the quality and sincere service I received from Frank , beginning to the very end. He was so very patient and had lots of quality inputs to help me. Due to the water damages from the unit above, I was so stressed. Frank has a quality of honesty and integrity, that you don’t see very often.  Whenever I called or text, he would respond with such great attitude. He is a keeper. Chad and X , was also professional and on time and did a wonderful job in my unit. Overall, Josh took care of matters very well

First , Frank V. from reconstruction department, as Jordan, Shelby, Chad and X , was so unbelievable awesome.. Frank especially is so genuine and patience with me , the whole way threw my renovations. Due to water damages from another unit, it has been so stressful. Frank literally walked me threw and his input was always on spot. Everything he suggested worked out for the best. It’s very hard to find characters with honesty and integrity.
Chad and X was his crew, always on time and would return calls or answer questions with no problem. They completely did an excellent job and very good work ethics.
SERVPRO overall did a good job and was always available….

SERVPRO is awesome. They are like a warm blanket in the cold night. They turned a bad scenario into a good one and nothing to worry again in the future. Special thanks to Shannon Krakover and Alex and team who were very professional, patient and caring to get things done from start to end. Mahalo nui!

Excellent service, very friendly & courteous. Guys did a thorough & professional job. I would highly recommend SERVPRO to family and friends.
I really liked working with Shannon Krakover, she was very friendly and
and easy to talk to.

SERVPRO’s restoration process exceeded our expectations thanks to project manager, Frank Vazquez. Frank did an excellent job of explaining the contract and the scope of the work in terms that we could understand. We appreciated and relied upon his knowledge, professionalism and design insights. From the start to the end, Frank moved the job to completion and kept in constant contact with us. We are completely satisfied with the excellent restoration work. We highly recommend Frank and SERVPRO of Kailua.

Thank you so much Shannon and your team for completing the repair work in our house. We appreciate that you were able to start right away after the water damages we had in our house. The demolition work was done fast. The repair work also went very well and we are very happy with the results. Thank you Shannon, Eugene, Alex for being so reliable. Thank you SERVPRO workers team for being so polite, friendly, neat and on time. You all did a great job!

Our water pipe behind our bathroom toilet burst and I came home from work to find my floors flooded with water. SERVPRO came out, extracted the water and couldn't have done a better job. I'm so grateful to have my home back! SERVPRO does a great job.

SERVPRO of Central Honolulu did an excellent job on our floors! Our aquarium leaked and the water went throughout our kitchen, living room and hallway. SERVPRO came in and gave us an estimate and provided lots of information.  Andy was very attentive to our needs and understood what was necessary for our situation.  The flooring crew was very professional and friendly.  I would highly recommend SERVPRO to anyone.  Excellent flooring, installation and very thorough.  The price was very reasonable and the work was done on time.

Had a refrigerator ice maker line water leak that damaged our laminate flooring. Our insurance company chose SERVPRO and they came out within an hour. Seth was the technician assigned to us and he was very professional, informative, and made what I thought was a stressful situation calming.  He used excellent equipment to vacuum the remaining water up and fans/dehumidifier. Day 1 they cleaned up the water. Day 2 they boxed/packed up any personal items we had in the affected rooms and removed the laminate flooring and used their fans and dehumidifier to make sure there was no water in the kitchen cabinets and drywall. Seth always called me to see how things were going and was prompt when he said we would arrive at a specific time. 

The whole drying process took 6 days. With all the fans blowing and windows closed, it did make the house very hot and kitchen unusable. We just had to adjust to the process and SERVPRO was very helpful in informing us what the process was going to be like and answered any questions and concerns we had. 

During the removal process, however, there was some damage done to our kitchen marble flooring as well as a minor drywall/paint damage. SERVPRO was able to solve the problem and in the end, we were pleased with the results. It was assuring to hear that they will take care of the problem and that we should not have to stress out. 

Overall, we were very satisfied with the professional work that was done during and after the unfortunate damage. Highly recommend them for any restoration that may occur in your home!

Professional, knowledgeable, and courteous! A bathroom pipe burst and ruined our new bamboo and luxury vinyl flooring on the lower level. The SERVPRO crew of Honolulu Central came in, took care of business, and got rid of the mess. No one wants to need such a service, but if it happens to us again, we know whom to call. Many thanks to the entire crew!

SERVPRO of Central Honolulu was very personable, professional, informative and hard working and did I mention they do a great job! 
We came to realize that it was due to the owner, Mr.  Andrew Maras.  How he conducts his business and how he treats his workers. He himself has been stopping by periodically to check how things have been going and if workers need a hand, he is the first one to do so and that alone gives customers a comforting feeling.  

I recently had a water damage in my kitchen so I called my insurance right away and this company was recommended. Let me tell you, I am very happy with their services from the start to finish. Mind you, I am very hard to please. Thomas who did our cabinetry did an amazing job. He is a hard worker and very personable. I asked a lot of questions and he answered all of them. EJ also did an amazing job with the counter fabrication.  He is a hard worker as well and friendly. Alex did a great job coordinating everything.  They did exactly what I asked for. I am in love with our new kitchen. It is way beyond my expectations.